Customer Care

We are here to help

The entire Pambazuka National Lottery team supported by our customer experience team is dedicated to delivering a differentiated and exceptional customer experience.

Queries can be made via email, sms, tele call, twitter, Facebook or you could simply drop your comment in our interactive website.

Feedback on service

We are continually seeking ways to improve our service to you. We welcome any comments that may help us make your experience with us easier and more satisfying.

Please email your comments to We endeavor to answer all queries within 24 hours.

Support and service

Pambazuka National Lottery
P.O Box 35903, 00200, Nairobi, Kenya
Tel: 0709469000, 0730 649000
Twitter @pambazuka_care
Facebook: Pambazuka National Lottery

Where to find us

Our tickets are available whenever and wherever you need it.